Services / UX audit & research
UX audit & research.
Something's off in the metrics and nobody's sure why. I dig in, talk to real users, and tell you what to fix first.
Most products don't need a redesign — they need someone to honestly look at where users are getting stuck, why activation is leaking, and which screens are quietly costing you revenue.
What you get
- Heuristic UX audit deck
- 5–8 user interviews
- Usability testing sessions
- Prioritised findings (P0/P1/P2)
- Quick-win redesign sketches
- 30-minute walkthrough call
How I work.
Scope
Pick the flow or surface that hurts most — onboarding, checkout, dashboard. Define the metric we're trying to move.
Audit
Heuristic review against Nielsen, NN/g and product-specific patterns. Annotated screens, not vague PDFs.
Listen
Talk to real users. Recorded sessions, lightweight tasks, and short clips you can share with your team.
Prioritise
Findings ranked by impact vs. effort, with concrete redesign sketches for the top items so engineering can move.
Outcomes.
- ●A clear, ranked list of what to fix — not a 60-slide deck nobody reads.
- ●Recorded user clips you can show to the team to settle product debates with evidence.
- ●Quick-win sketches your engineers can ship inside the next sprint.
FAQ.
How long does an audit take?
Typically 2–3 weeks end to end, depending on whether we run user interviews or stop at the heuristic review.
Do you handle recruiting users?
Yes — either from your existing user base or via panel tools. Scoped per project.
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